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How satteking Handles Your Personal Data

At satteking, we take your personal data seriously — what we collect, why we collect it, and how long we keep it is explained plainly here.

Data Collected With Your ConsentSecure Account StorageYour Right to Request DeletionUPI & Paytm Transaction PrivacyContact Us Anytime

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What Data We Collect and Why

satteking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the details you provide — name, email address, phone number, and payment identifiers such as your UPI handle or Paytm-linked mobile number. We use this data to verify your identity, process deposits and withdrawals, and keep your

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account secure. If you reach our support team via email or chat, those conversations are stored so we can follow up accurately. We do not sell your personal data to third parties. Access to your information within satteking is limited to the teams that need it
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to operate the platform — payments, compliance and customer support. The scope of this policy and any data-sharing obligations may vary based on applicable local law and the jurisdiction from which you access the platform.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is stored, want to request a copy of what we hold, or need to raise a concern, our privacy team is reachable…

Email Privacy Request Send your data access or deletion request to our dedicated privacy email address. Include your registered phone number so we can locate your account quickly and process the request without delay.

Live Chat Support Our support chat is available from 9 AM to midnight IST. Ask for the privacy or data team and an agent will escalate your query directly, with a follow-up confirmation sent to your registered email.

In-Account Help Centre Log in to your satteking account and navigate to the Help Centre. Under the Data and Privacy section, you can submit a formal request, track its status, and download any documentation we send you.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

From the moment you create an account, several layers of data handling practices work in the background.

Encrypted Data Storage

All personal data — including UPI handles and registered phone numbers — is stored using encryption at rest. Access logs are reviewed periodically so only authorised internal roles can query account-level records.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which sections of the platform you visit most. You can manage cookie preferences from your browser settings at any time without losing your account data.

Payment Data Handling

Payment details processed via Paytm, PhonePe or UPI are handled by our payment partners under their own security frameworks. We retain only a transaction reference and timestamp — never your full UPI PIN or wallet password.

Account Security Practices

Two-factor authentication is available on your account. If we detect a login from an unrecognised device or region, we send a verification prompt to your registered mobile number before access is granted to your account.

Data Retention Period

We keep your account data for as long as your account remains active and for a period thereafter as required by applicable law. Once the retention period lapses, data is deleted or anonymised from our active systems.

Requesting Changes or Deletion

You can request a correction to any personal data we hold or ask for full account deletion by contacting our privacy team. We will confirm receipt within two working days and complete the action within the period allowed under applicable local law.

Common Questions About Your Data at satteking

The questions below cover the most common data and privacy topics we hear from account holders. If your question is not answered here, reach out to our support team via the channels listed above.

We collect your name, email address, mobile number and any payment identifiers you add — such as a UPI handle or Paytm-linked number. This data is used solely to manage your account, process transactions, and verify identity where required by applicable law.

We do not sell your data. We share it only with payment processors like Paytm and PhonePe to complete transactions, and with compliance teams where local law requires it. Any such sharing is governed by the agreements those partners hold with us.

Send a data access request to our privacy email or use the in-account Help Centre. Include your registered mobile number so we can locate your records quickly. We aim to provide a copy within the timeframe allowed under applicable law in your region.

Yes. Submit a deletion request through the Help Centre or by email. We will confirm receipt within two working days. Deletion may be subject to retention obligations under local law; we will inform you if any data must be held for a legally required period.

We use session cookies for authentication and analytics cookies to understand platform usage. No cookies are used to track your activity on third-party sites. You can disable non-essential cookies from your browser settings without affecting your account login.

We store only a transaction reference and timestamp for each payment. Your full UPI credentials, Paytm PIN or PhonePe wallet password are never stored on our servers — they are processed entirely within the respective payment provider's secure environment.

After account closure, we retain your data only for the period required under applicable local law. Once that period ends, your information is either deleted from active systems or anonymised so it can no longer be linked back to you personally.

How satteking Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Account Data

Encrypted Data Storage

Cookie Policy

Payment Data Handling

Account Security Practices

Data Retention Period

Requesting Changes or Deletion

Common Questions About Your Data at satteking

01 What personal data does satteking collect when I open an account?

02 Does satteking share my data with third parties?

03 How can I access a copy of the data satteking holds about me?

04 Can I request that my personal data be deleted?

05 How does satteking use cookies on the platform?

06 Is my UPI or Paytm payment data stored on satteking servers?

07 What happens to my data if I close my satteking account?

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